SPEAKERS/MODERATORS:

1. Abdul Hafidz Win

2. Tn. Hj. Mohd. Husni Abdul Shukor

3. Nizam Alias

SEMINARS IN ENGLISH LANGUAGE

1. THINK, PLAN & ACT LIKE CEO : THE KEY FOR A SUCCESSFUL & PROFITABLE BRANCH (BANKING INDUSTRY)

2. A TO Z OF MALAYSIA FINANCIAL, GOVERNMENT & INVESTMENT OPPORTUNITIES FOR FOREIGN INVESTORS

3. BUSINESS COOPERATION AND OPPORTUNITIES FOR LOCAL & FOREIGN INVESTORS

4. EFFECTIVE MOTIVATION AND LEADERSHIP : KEY TO BE A SUCCESSFUL BUSINESS OWNER IN MALAYSIA

5. ARE YOU MENTALLY, PHYSICALLY & COMMERCIALLY READY TO START YOUR OWN BUSINESS

6. CHALLENGES TO START OWN BUSINESS, ARE YOU READY TO FACE IT?

7. MARKETABILITY OF FRESH GRADUATES – HOW TO BE A DIFFERENT AND OUTSTANDING GRADUATES

8. THE ROUTE TO BE A WORLD CHAMPION FOR LOCAL AND FOREIGN BUSINESSES!

9. IN-BUILDING COVERAGE FOR MOBILE TELECOMMNUNICATION INDUSTRY

10. WHY MALAYSIA IS A GOOD INVESTORS HAVEN | INFRASTRUCTURE, GOVERNANCE AND FINANCE ASPECTS

11. MEDICAL STAFF TALK: MANAGEMENT VS. LEADERSHIP

SEMINAR BAHASA MELAYU

1. KEUSAHAWANAN DALAM BIDANG PENGURUSAN SUMBER MANUSIA: REALITI DAN CABARAN

2. KEPENTINGAN PENGURUSAN KEWANGAN UNTUK KEMAJUAN PERNIAGAAN

3. KEBERKESANAN DAYA MOTIVASI DAN KEPIMPINAN : KUNCI UNTUK MENJADI USAHAWAN YANG BERJAYA

4. CABARAN DAN PELUANG KERJAYA DI BIDANG KEJURUTERAAN KOMUNIKASI

5. MEMBUKA MINDA.... KEHEBATAN KERJAYA DI BIDANG PERAKAUNAN DAN KEWANGAN

6. TIPS PRAKTIKAL PENGURUSAN KEWANGAN PERIBADI

7. KEBERKESANAN DAYA MOTIVASI DAN KEPIMPINAN : KUNCI UNTUK MENJADI USAHAWAN YANG BERJAYA

8. REALITI, FANTASI DAN CABARAN SEBAGAI USAHAWAN – ADAKAH ANDA BERSEDIA?

9. PEMILIHAN KURSUS PENGAJIAN DAN KERJAYA : REALITI DAN CABARAN MASAKINI

10. STRUCTURED INTENSIVE GROOMING SERIES. MODULE : ETIKA & KEPIMPINAN KEUSAHAWANAN

11. GOVERNANCE AND LEADERSHIP TALK : KEPIMPINAN DALAMAN YANG BAIK – FAKTOR KEJAYAAN ORGANISASI

12. GOVERNANCE AND LEADERSHIP TALK : KEPIMPINAN DI ERA BARU : KEPENTINGAN “TRENDING” DAN “BRANDING”

WHO WE COACH?

• SME business entities

• Company without a senior management team

• Small businesses going through a growth momentum

• Business owner who need experienced mentors

• Business owner who wants to speed up their growth process and avoid mistakes

• Business entities without a large scale budget, corporate or growth experience

• Business entities that want to move on into their next level of growth

COACHING DURATION

Basic coaching – 3 months

Short-term coaching – 6 months

Long-term coaching – 1 year

Note : coaching programmes can be planned based on the customer's requirement and budget

COACHING PROGRAMME & OBJECTIVE

• Characteristics and attitude of CEO / founder / manager

• Effectiveness of networking

• Improving leadership skills

• Negotiation skills & tips

• Marketing and business development challenges

• Financial and management reporting

• How to secure banking facilities

• How to build-up your company track record for future growth

• Managing business partner/s perception

• Business sustainability

• To produce positive result based-on KPI

• To develop the right mind set

• To develop the right attitude towards success

• To enhance & build self confidence

• To highlight challenges, required to be a successful Manager / leader / CEO

COACHES: ABDUL HAFIDZ WIN, LIEW CHOAN ANN, NIZAM ALIAS

Please e-mail admin@marcnzed.com or call +60340504997 / +60124514977 for further details and fees

Management& Motivational talk that will enhance branch managers leadership & desire to succeed

TARGET AUDIENCE

• Branch Manager

• Head of Department

• Regional Manager

• Assistant Branch Manager

PROGRAMME DURATION

4 hours session (1/2 day)

PROGRAMME METHOD

• Class room or round table

• Knowledge & experience sharing

• 2 ways discussion

• Mentoring programme

PROGRAMME & OBJECTIVE

• To develop and motivate a Branch Manager & Division Head :

• To act as a branch CEO

• To produce positive result towards your KPI

• To develop the right mind set

• To develop the right attitude to succeed

• To enhance & build self confidence

• To highlight challenges in becoming a successful Manager

PROGRAMME OUTLINE

• Why a Branch Manager is the CEO of the branch?

• Characteristics and attitude of a CEO

• Networking tips

• Effectiveness of networking

• The magic of networking

• How to translate networking into sales result

• Leadership

• Negotiation skills & tips

• Marketing and business development challenge

• How to tackle high-net worth customers

PRESENTER: ABDUL HAFIDZ WIN, NIZAM ALIAS

Please e-mail admin@marcnzed.com or call +60340504997 / +60124514977 for further details and fees

TARGET AUDIENCE

• Hospital Head/Registrar

• Medical Officers

• Medical Assistants

• Department Heads

• Staff Nurses

PROGRAMME DURATION

7 hours session (1 day)

2 ways discussion

PROGRAMME & OBJECTIVE

• You and your team carefully screen all job candidates to make sure they’re a good fit. After a few weeks of medical staff training, your front office staff knows all about your specialty or your primary service lines, and they’re a big advocate for your practice or hospital.

• But if you think this is the only step they need for success, you’re missing some crucial steps—and this could result in a major loss of revenue for you.

• Of course, you’re primarily focused on providing great care. But at the end of the day, you need the front desk staff to help bring in more patients. And that requires dedicated, ongoing management and leadership from you and your team.

PROGRAMME OUTLINE

1. Management vs. Leadership

• There are a few key distinctions between management and leadership. Leaders anticipate change. Managers react to change. Leaders inspire, while managers organise. A leader might demonstrate how processes should work, while a manager implements and oversees tasks to make it happen.

• When you manage medical staff at a practice or hospital, your goal should be to become both a manager and a leader. You should have systems in place to get things done, while helping your staff to convert more patients efficiently. Here’s how to make that happen.

2. Stay in the Know and in the Action

• In any business, it’s easy for management to become disconnected from what goes on in the day-to-day life of the staff. In a healthcare organisation, when the front desk staff is the main gateway for new patient calls, it’s extremely important to know what’s happening on the phone and in person every day.

• Part of effective staff management involves creating processes for converting callers into patients. True leadership requires you to be in the rough with the rest of the staff so you can listen to phone calls and note opportunities for improvement.

• Some tips to make this happen: keep your office door open, participate in calls, or create training sessions based on actual client calls. You can even use HIPAA-compliant systems to listen to calls in order to make better suggestions for your staff.

3. Provide Ongoing Medical Staff Training

• Too many healthcare organisations provide little or no medical staff training beyond the initial onboarding. They may even allow recently resigned employees to train their incoming replacements. (Yikes.)

• No matter how intelligent and charismatic your new staff member may be, a few weeks of training is not enough to last. We all know that just because someone knows what to do, doesn’t mean it will always be done.

• The only way to ensure continued follow-through is with continued training. Good leaders find opportunities for improvement wherever they can. Good managers organise training opportunities into regularly scheduled meetings. Combine these strategies for effective training sessions.

• If you don’t tell people what you expect of them, they can’t provide it to you. Ongoing support and leadership will ensure everyone is always on the same page, whether training sessions center around teamwork, customer service, call conversions, patient experience, HIPAA, or whatever is relevant that week.

4. Set an Agenda for Your Meetings

• Having regular meetings is key to making your staff feel heard and implementing positive change around the office. But in order to do this, you have to set an agenda to follow.

• Too often, well-intended meetings slip into something that sounds a lot more like complaining. Meetings might center around who left dirty dishes on the sink—rather than how you can work as a team to provide a better experience to current and prospective patients.

• Make regular meetings interdepartmental, so everyone from every team is on the same page. For example, rather than pointing fingers at billing or at the front desk, the two teams can communicate what they need from one another for better efficiency.

• Meetings should always have an agenda, and that agenda should be centered on attainable goals, employment needs, and improving patient care. If you hold daily huddles each morning, make sure you’re having productive conversations about the day’s work and expectations.

5. Listen to What Staff Has to Say

• Finally, a good manager and leader cannot simply hold a meeting and tell the staff what has to change. They have to be open to listening to their employees’ needs.

• Open up a forum, and listen to what the staff has to say about their day-to-day challenges. Set l limits on what can and should be shared, but be open to new ideas about implementing change around the office.

• This helps your business in two ways. First, with job satisfaction and staff retention. But secondly, your staff is immersed in the day-to-day activities, and knows which changes are possible and which ones aren’t. All in all, your staff is the key to finding positive, effective processes that help them convert and keep patients within your organisation.

PRESENTER: TN. HJ. HUSNI A. SHUKOR, DR. HARJINTHAR SINGH, DR. TEODORO UMALI

Please e-mail admin@marcnzed.com or call +60340504997 / +60124514977 for further details and fees