WRITING EFFECTIVE E-MAILS
1 DAY | 7 HOURS TRAINING PROGRAMME
ONLINE OR FACE-TO-FACE TRAINING
Email, short for "electronic mail," has been around since the early days of the internet. The first email was sent in 1971 by computer engineer Ray Tomlinson, who is credited with inventing the system of using the "@" symbol to separate the username and domain in email addresses.
In the early days of email, it was mainly used by academics and researchers to communicate with each other, but as the internet became more widespread, email quickly became a popular communication tool for people all over the world.
Over the years, email technology has advanced significantly, with the development of webmail services like Hotmail and Yahoo Mail, as well as email clients like Microsoft Outlook and Apple Mail. Today, email is an essential communication tool for individuals, businesses, and organisations of all sizes, allowing people to communicate quickly and efficiently with anyone, anywhere in the world.
Despite the rise of other communication tools like instant messaging and social media, email remains a critical part of both personal and professional communication.
One method of writing effective emails is, one should use a clear and concise subject line, maintain a professional tone, keep the email brief and to the point, use proper grammar and spelling, and end with a call to action. Benefits of writing emails include faster communication, better documentation, and the ability to reach a wider audience.
COURSE OBJECTIVE
The objective of this course is to equip participants with the necessary skills and knowledge to write effective and professional emails that will improve communication, reduce misunderstandings, and increase productivity in the workplace.
TARGET AUDIENCE
This course is designed for professionals in all industries who rely heavily on email communication for their daily work.
METHODOLOGY
This course will use a variety of teaching methodologies, including lecture-style instruction, interactive discussions, and hands-on practice exercises. Participants will have the opportunity to work individually and in groups to develop their email writing skills. The course will be delivered in a virtual or in-person format, depending on the needs of the participants.
COURSE OUTLINE
(THIS IS A 1 DAY TRAINING PROGrAMME)
I. Introduction to Email Communication
Why email is important in the workplace
Common challenges in email communication
How to write effective emails that get results
II. Email Writing Fundamentals
Understanding your audience
Creating an effective email structure www.marcnzed.com
Writing clear and concise subject lines
Choosing the right tone and language
III. Strategies for Effective Email Writing
Addressing common issues in email communication
Responding to difficult or emotional emails
Using email for relationship-building
IV. Email Etiquette and Best Practices
Professional email formatting
Proper email etiquette
Best practices for email communication
V. Advanced Email Writing Techniques
Using email templates
Strategies for managing email overload
Writing effective follow-up emails
VI. Managing Email Communication
Strategies for organising and managing your inbox
Time management techniques for email communication
Tools and resources for email management
VII. Putting It All Together
Practice exercises and feedback on email writing skills
Developing an action plan for improving email communication in the workplace
FOR PRICING AND BOOKING THIS COURSE, PLEASE E-MAIL US AT janice@marcnzed.com
OR CALL +6012 451 4977 (MALAYSIA) OR +65 9052 3859 (SINGAPORE)
Certificate
Upon successful completion of the course, participants will be awarded a verified digital certificate by Marc & Zed Training Singapore in collaboration with Marc & Zed SPACES Malaysia