Email, short for "electronic mail," has been around since the early days of the internet. The first email was sent in 1971 by computer engineer Ray Tomlinson, who is credited with inventing the system of using the "@" symbol to separate the username and domain in email addresses.

In the early days of email, it was mainly used by academics and researchers to communicate with each other, but as the internet became more widespread, email quickly became a popular communication tool for people all over the world.

Over the years, email technology has advanced significantly, with the development of webmail services like Hotmail and Yahoo Mail, as well as email clients like Microsoft Outlook and Apple Mail. Today, email is an essential communication tool for individuals, businesses, and organisations of all sizes, allowing people to communicate quickly and efficiently with anyone, anywhere in the world.

Despite the rise of other communication tools like instant messaging and social media, email remains a critical part of both personal and professional communication.

One method of writing effective emails is, one should use a clear and concise subject line, maintain a professional tone, keep the email brief and to the point, use proper grammar and spelling, and end with a call to action. Benefits of writing emails include faster communication, better documentation, and the ability to reach a wider audience.

COURSE OBJECTIVE

The objective of this course is to equip participants with the necessary skills and knowledge to write effective and professional emails that will improve communication, reduce misunderstandings, and increase productivity in the workplace.

TARGET AUDIENCE

This course is designed for professionals in all industries who rely heavily on email communication for their daily work.

METHODOLOGY

This course will use a variety of teaching methodologies, including lecture-style instruction, interactive discussions, and hands-on practice exercises. Participants will have the opportunity to work individually and in groups to develop their email writing skills. The course will be delivered in a virtual or in-person format, depending on the needs of the participants.

 COURSE OUTLINE 

(THIS IS A 1 DAY TRAINING PROGrAMME)

I. Introduction to Email Communication

Why email is important in the workplace

Common challenges in email communication 

How to write effective emails that get results

II. Email Writing Fundamentals

Understanding your audience

Creating an effective email structure www.marcnzed.com

Writing clear and concise subject lines 

Choosing the right tone and language

III. Strategies for Effective Email Writing

Addressing common issues in email communication 

Responding to difficult or emotional emails

Using email for relationship-building

IV. Email Etiquette and Best Practices

Professional email formatting

Proper email etiquette

Best practices for email communication

V. Advanced Email Writing Techniques

Using email templates

Strategies for managing email overload 

Writing effective follow-up emails

VI. Managing Email Communication

Strategies for organising and managing your inbox

Time management techniques for email communication 

Tools and resources for email management

VII. Putting It All Together

Practice exercises and feedback on email writing skills

Developing an action plan for improving email communication in the workplace