“ChatGPT is a large language model created by OpenAI designed to understand natural language and generate human-like responses to questions and prompts. It has been trained on a vast amount of text data and have the ability to answer a wide range of questions on various topics and is capable of engaging in conversations, providing information, and even assisting with tasks.” - ChatGPT 08/03/2023

As an AI language model, the primary objective of ChatGPT is to provide helpful and informative responses to a wide range of questions in natural language, covering various topics such as science, technology, history, culture, and many more. In addition, ChatGPT aims to:

1. Improve user experience by providing accurate and relevant answers in a timely manner

2. Assist users in finding the information they need, regardless of the complexity or difficulty of the question

3. Enhance communication between people by bridging language barriers and providing assistance in multiple languages

4. Continuously learn and improve its responses through machine learning algorithms and human feedback to provide better quality and more reliable answers

5. Be accessible to everyone and promote inclusivity by providing equal access to information regardless of the user's background, location, or circumstances

Overall, ChatGPT's objectives revolve around providing helpful and accurate information, promoting knowledge sharing, and enhancing communication and inclusivity.

So how can ChatGPT help you complete your daily tasks more productively? JOIN THIS COURSE!

OBJECTIVES

1. Learn how to use ChatGPT for research, gathering information, and organising your work

2. Understand pros and cons of using ChatGPT

3. The difference between tacit and explicit knowledge comprehension

4. Using ChatGPT with Google Sheets

5. Improving search results

6. Using ChatGPT for job searching

WHO SHOULD ATTEND THIS COURSE

Anyone who is interested in learning and using ChatGPT effectively in improving their daily productivity:

1. Working Professionals 

2. Writers

3. Students

METHODOLOGY

This is a hands-on, practical-based course. Trainees will be required to follow along with immersive practical training and exercises during the class.

COURSE OUTLINE

(THIS IS A 1 DAY TRAINING PROGRAMME)

0. CHATGPT BASICS

1. HISTORY OF MODERN TECHNOLOGY

2. WHAT IS ARTIFICIAL INTELLIGENCE

3. WHAT IS OPENAI

4. CHATGPT HISTORY

5. HOW CHATGPT REALLY WORKS

6. LIMITATIONS OF SPOKEN AND WRITTEN LANGUAGE

7. WRITING YOUR IDEAS

8. SPEAKING YOUR IDEAS

1. HOW CHATGPT REALLY WORKS

1. CHATGPT MODELS

2. LANGUAGE MODELS AND NLP

3. TRANSFORMER ARCHITECTURE

4. FROM TRANSFORMERS TO GPT, GPT2, AND GPT3

5. TEACHING GPT TO INTERACT WITH HUMANS: INSTRUCTGPT AND CHATGPT

2. UNDERSTANDING CHATGPT

1. EXAMPLES

2. CAPABILITIES 3. LIMITATIONS

3. ORGANISING YOUR QUERIES (IMPROVING SEARCH RESULTS)

1. HOW TO ASK QUESTIONS

2. PHRASING YOUR WORDS

3. BREAKING YOUR QUERIES

4. EFFECTIVE QUOTATIONS

5. EXERCISE: FREE-RANGE QUERIES

4. USING CHATGPT WITH GOOGLE SHEETS

1. USING SHEETGPT

2. EXAMPLES

3. EXERCISE: USING SOCIAL MEDIA POSTS TO CREATE CHATGPT SEARCH

5. CHATGPT FOR JOB SEARCHING

1. ANALYSING JOB DESCRIPTIONS

2. TAILOR YOUR RESUME

3. OPTIMISE YOUR RESUME BULLETS

4. WRITE YOUR COVER LETTER

5. PREPARE FOR INTERVIEWS

6. THE 80:20 RULE OF CHATGPT

7. EXERCISE:

1. ANALYSING JOB DESCRIPTION

2. WRITING YOUR COVER LETTER

6. FREE CHATGPT ADD-ONS TO AUTOMATE YOUR LIFE/WORK

1. WEBCHATGPT + EXERCISE

2. CHATGPT FOR GOOGLE + EXERCISE

3. CHATGPT WRITER + EXERCISE

4. GOD IN A BOX + EXERCISE

5. MERLIN + EXERCISE

6. CODEGPT + EXERCISE

7. TWEETGPT + EXERCISE

8. SUMMARIZE + EXERCISE

9. CHATGPT PROMPT GENIUS + EXERCISE

10. PROMPTHEUS + EXERCISE

11. FANCY GPT + EXERCISE

7. COMPETITORS AND KILLERS

1. ZEROGPT

2. GOOGLE BARD

3. OPT

4. PALM

5. BLOOM

6. GOOGLE LAMBDA

7. CHARACTER AI

Google Workspace is a collection of cloud computing, productivity and collaboration tools, software and products developed and marketed by Google.

Google Workspace plans provide a custom email for your business and include collaboration tools like Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, Forms, Sites, and more. Easily work on documents, spreadsheets, and slides across your devices, with or without internet. Work in a single document with teammates or people outside your company. See edits as others type, communicate through built-in chat, and ask questions in comments.

This five days course is based on the Google Workspace Learning Center and additional resources listed at the end of this webpage.

PRODUCTS YOU WILL LEARN

APPLICATIONS:

1. Gmail - Secure business email and so much more. The latest Gmail makes it easier to stay

on top of the work that matters. With secure, ad-free email as a foundation, you can also chat, make voice or video calls, and stay on top of project work with shared files and tasks – all right in Gmail.

2. Calendar - Your plans, at your fingertips. Google Calendar brings all of your calendars together in one place, so you can manage work, events, meetings, personal life and everything in between.

3. Drive - Store, access, and share your files in one secure place. Store any and every file. Access files anytime, anywhere from your desktop and mobile devices. Control how files are shared.

4. Chat - Simplify 1:1 messaging and group collaboration. From direct messages to group conversations, Google Chat and Spaces help teams collaborate fluidly and efficiently from anywhere. Securely connect with anyone with whom you work, and take group work to the next level with shared chat, files and tasks.

5. Meet - Secure video meetings for your business. Keep your team connected with enterprise-grade video conferencing built on Google’s robust and secure global infrastructure. Meet is included with Google Workspace and Google Workspace for Education.

6. Jamboard - Visualise your ideas in a new and collaborative way Unleash your team’s creativity with Jamboard. Sketch your ideas whiteboard-style while benefiting from the access and connectivity of an interactive canvas, on mobile, or right from your web browser. Drop images, add notes, and pull assets directly from the web while collaborating with team members from anywhere.

7. Docs - Word processing for teams. Create and edit text documents right in your browser —no dedicated software required. Multiple people can work at the same time, and every change is saved automatically.

8. Sheets - Collaborative, smart, secure spreadsheets for fast-moving organisations. Sheets was designed with the needs of agile organisations in mind. AI features mean that you can tap into the right insights to make meaningful business decisions. A cloud-based architecture enables you to collaborate with anyone, anytime, anywhere. Compatibility with external systems, including Microsoft Office, removes the friction of working with multiple data sources. And built on top of Google’s infrastructure, Sheets gives you the freedom to create, while helping to keep your information secure.

9. Slides - Beautiful presentations created together. Create and edit polished presentations in your browser—no software required. Multiple people can work at the same time so everyone always has the latest version.

10. Forms - Easy to create surveys and forms for everyone. Create custom forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyse data right in Google Sheets.

11. Sites - Effortlessly create impactful team sites. Collaboratively create engaging, high-quality sites for your team, project or event. The sites look great on every screen, from desktop to smartphone. All without learning design or programming.

12. Keep - Capture what’s important and get more done. Keep organised. Capture inspiration and to-dos effortlessly. Collaborate on notes with teammates and set reminders to stay on track. Everything syncs across your devices, so what’s important is always in reach.

13. Cloud Search - The information that you need, right when you need it. Use the power of Google to search across your company’s content. From Gmail and Drive to Docs, Sheets, Slides, Calendar and more, Google Cloud Search answers your questions and delivers relevant suggestions to help you throughout the day.

SECURITY & MANAGEMENT:

14. Admin (Console) - Manage Google Workspace for your organisation. Easily add users, manage devices, and configure security and settings so your data stays safe. Administration shouldn't need a manual.

15. Google Tag Manager & Google Analytics - Tag Manager gives you the ability to add and update your own tags for conversion tracking, site analytics, re-marketing, and more. Google Analytics is a web analytics service that provides statistics and basic analytical tools for search engine optimisation (SEO) and marketing purposes.

16. Endpoint management - Keep things simple – and moving. Endpoint management for Android, iOS, Windows, Chrome OS, MacOS and Linux is easy to set up and use.

17. Vault - Data retention and eDiscovery for Google Workspace. Keep track of what matters. Retain, search and export your organisation’s data from select apps with Vault for Google Workspace Business and Enterprise editions.

COURSE OUTLINE 

(THIS IS A 5 DAYS / 35 HOURS COURSE)

APPLICATIONS:

Day 1

0. GOOGLE WORKSPACE ACCOUNT

1. LOGIN AND CREDENTIALS

2. WORKSPACE APPS OVERVIEW

3. UNDERSTANDING CLOUD-BASED WORKSPACE

1. GMAIL

1. COMPOSING E-MAILS AND FORMATTING

2. BOXES, CATEGORIES AND LABELS

3. PERSONALISING YOUR E-MAIL

4. GMAIL ACCOUNT MANAGEMENT

5. CALENDAR, CHAT AND MEET SETTINGS

2. CALENDAR

1. UNDERSTANDING EVENTS ( OR MEETINGS)

2. BOOKING AND EDITING CALENDAR EVENTS

3. INVITING PARTICIPANTS TO AN EVENT

4. MULTIPLE CALENDARS AND SHARING CALENDARS

5. CALENDAR,BOOKING FOR MEET

3. CHAT

1. STARTING A GROUP CONVERSATION

2. CREATING AND BROWSING SPACE

3. FINDING APP AND MESSAGE REQUESTS

Day 2

4. DRIVE

1. GOOGLE DRIVE FRAMEWORK

2. CREATING FOLDERS AND DOCUMENTS

3. EDITING YOUR DRIVE

4. ORGANISE TEAM FILES IN SHARED SPACE

5. DESKTOP DRIVE APP FOR WINDOWS AND MAC OS

5. KEEP

1. NOTE TAKING

2. CREATING REMINDERS

3. EDITING LABELS

4. ARCHIVING AND DELETING ITEMS

6. MEET

1. BOOKING AND INVITING PARTICIPANTS TO A MEETING

2. CREATING AN INSTANT MEETING AND MEETING FOR LATER

3. SCHEDULE MEET IN GOOGLE CALENDAR

4. SHARE-SCREEN, CHAT, HOST CONTROL AND ACTIVITIES

7. JAMBOARD

1. SETTINGS, OPTIONS, AND CREATING FRAMES

2. DRAWING AND EDITING JAMBOARD

3. JOIN A MEET EVENT WITH JAMBOARD

4. MORE ACTIONS AND SHARING JAMBOARD

5. IMPORTING IMAGES INTO JAMBOARD

Day 3

8. DOCS

1. BLANK DOCUMENT AND TEMPLATES

2. IMPORTING FROM MS. WORD

3. CREATING/EDITING/SAVING AND SHARING A DOCUMENT

4. SHARING, CO-EDITING AND GOOGLE MEET OPTIONS

5. ADDING IMAGES, CHARTS AND DATA TO DOCS

6. MENU FUNCTIONS AND PRINTING (HARD AND SOFT COPIES)

7. MOVING SHEETS AND OTHER DOCUMENTS INTO DOCS

8. SETTINGS AND MENU OPTIONS

9. SHEET

1. MAKING A SHEET OR USING A TEMPLATE

2. IMPORTING FROM MS. POWERPOINT

3. SETTINGS, OPTIONS, AND SHARING SHEETS

4. FORMULAS AND FUNCTIONS

5. MENUS AND CELLS SETTINGS

6. TABLES AND TABLE SETTINGS

7. CHARTS AND GRAPHS

8. IMPORTING DATA INTO SHEETS

9. LINKING BETWEEN SHEETS AND OTHER DOCUMENTS

10. ADDITIONAL: DROP-DOWN CHIP FUNCTION

Day 4

10. SLIDES

1. MAKING FROM A BLANK SLIDE OR USING A TEMPLATE

2. IMPORTING FROM MS. POWERPOINT

3. SETTINGS, OPTIONS, AND SHARING SLIDES

4. MAKING THE MOST OF SLIDESHOW

5. IMPORTING DATA/TABLES/IMAGES INTO SLIDESHOW

6. IMPORT CHARTS FROM GOOGLE SHEET

11. FORMS

1. BLANK FORMS OR USING A TEMPLATE

2. TYPES OF FORMS (INCLUDING QUIZ AND ANSWERS)

3. EMBEDDING FORMS IN E-MAIL, WEBSITE OR LINKS

4. READING FORM RESPONSES IN GOOGLE SHEET

5. CREATING CHARTS AND ANALYSING FORMS DATA

12. SITES

1. BLANK SITE OR USING A TEMPLATE

2. USING THEMES IN SITES

3. CREATING AND NAVIGATING PAGES

4. ADDING EXTERNAL LINKS TO SITES

5. INSERTING TEXT, IMAGES, EMBEDDING LINKS AND DRIVE

6. SOCIAL MEDIA LINKS, YOUTUBE, CALENDAR, MAPS AND OTHER GOOGLE APP

7. SHARING AND PUBLISHING YOUR SITE

13. CLOUD SEARCH

1. LOGGING IN TO CLOUD SEARCH ON MULTIPLE PLATFORMS

2. SYNCING ACROSS DEVICES

3. BOOKMARKING AND SHARING DATA

SECURITY & MANAGEMENT

Day 5

14. ADMIN

1. UNDERSTANDING GOOGLE ADMIN DASHBOARD

2. ADDING, MANAGING, DELETING USERS

3. MANAGE BILLING, DOMAINS AND ALERTS

4. CREATE MAILING LIST GROUPS

5. ANALYSING DASHBOARD DATA

6. SECURITY MATTERS

15. GOOGLE TAG MANAGER AND GOOGLE ANALYTICS

1. PURPOSE OF GTM & GA

2. IMPLEMENTING GTM IN GOOGLE SITES

3. ANALYSING DATA FROM GA

4. MULTIPLE SOURCE DATA READING

5. GTM FOR NON-GOOGLE SITES

16. ENDPOINT MANAGEMENT

1. ENDPOINT MANAGEMENT FOR ANDROID, IOS, WINDOWS, CHROME OS, MACOS AND LINUX

2. CENTRALISED ADMINISTRATION OF YOUR ACCOUNTS AND DEVICES

3. USING INTEGRATED CLOUD IDENTITY

4. SETUP 2-STEP VERIFICATION AND SECURITY KEYS

5. ANALYSE SECURITY ANALYTICS

17. VAULT

1. SET UP VAULT USER ACCESS AND VAULT PRIVILEGES

2. RETENTION AND E-DISCOVERY FOR ORGANISATIONS

3. LICENSE REQUIREMENTS

4. INFORMATION GOVERNANCE: RETAIN AND DELETE DATA

5. E-DISCOVERY: SEARCH, HOLD, AND EXPORT DATA OF INTEREST

6. ACCESS CONTROL AND AUDITING

_______________________________________________________________________________________

REFERENCES:

1. GOOGLE Workspace Learning Center

2. Coursera - Google Career Certificates

3. Google Workspace Courses - Training

4. Introduction to Google Workspace Administration - cloudskillsboost

5. Google Cloud CITIbank PBWM-Neueda Technologies Ireland

6. GOOGLE Workspace Centre-Marc & Zed Training Pte Ltd Singapore

WHO SHOULD ATTEND

1. Anyone who is new to Google Workspace or interested in learning and using the broad range of Google Workspace products in their daily work.

2. If your organisation has subscribed to GOOGLE WORKSPACE.

RATIONALITY

This is a hands-on, practical-based course. Trainees will be required to follow along with immersive practical training and exercises during the class.

LEARNING OUTCOME

By the end of this course, you will get:

1. Learn the Google Workspace, a cloud-based platform

2. Effectively use the apps and their crossover functionalities 

3. Practise Incremental Development

4. Understand Process & Product Adaptation

LICENSING INFORMATION The work in this document and subsequent materials used in training are licensed or are open-source licensed (Creative Commons License) by the respective parties.

Please e-mail admin@marcnzed.com or call +65 9052 3859 / +60124514977 for further details and fees

Microsoft Excel Beginner, Intermediate & Advanced Skills 3D PROGRAMME

FOR INDIVIDUAL/COMPANIES/ENTERPRISES WHO WANT TO MASTER EXCEL SKILLS!

THREE DAYS TRAINING PROGRAMME 

Microsoft Excel is the industry leading spreadsheet software program, a powerful data visualisation and analysis tool. It is a powerful tool that can help you organise, calculate, analyse, revise, update, and present your data much easier and in less time. To achieve these skills, the courses is divided into three levels which is for beginners, intermediate and advanced.

THE TRAINER

Dr. Khairul Anuar is well experienced trainer and has 17 years of work experience as a trainer/lecturer/senior researcher and project engineer. He attained his PhD in Engineering from Universiti Science Malaysia. He has used Microsoft Excel entensively including in specific engineering field of Design of Experiments (DOE). 

A HRDC Certified Trainer he has been a lead trainer with Marc & Zed SPACES since July 2022.

OBJECTIVES

1. Practise useful tips in Excel spreadsheet and create charts, works with formulas & functions, filtering, remove duplications, pivot table, logical and lookup function. 

2. Understand what is dashboard so that the participants can conduct analysis using historical data,
   clean data and complete analysis report in shorter time as well as to build fast statistical and interactive report. 

3. To create and use Pivot table incorporating slicers to filter report. Aside that the participant
   can update data source, group, filter & sort data within Pivot table.
   
   

WHO SHOULD ATTEND THIS COURSE

Anyone who is new or have some basic knowledge of Microsoft Excel or interested in learning and using advanced functions of Microsoft Excel in their daily work.

METHODOLOGY

This is a hands-on, practical-based course. Trainees will be required to follow along with immersive practical training and exercises during the class.

COURSE OUTLINE

COURSE DELIVERY TIMES WILL BE BASED ON THE BELOW (UNLESS STATED OTHERWISE):

Time: 9.00 am- 5.00 pm  (Break: 10.30am-10.45am/ 3.30pm-3.45pm Lunch: 12.30pm-1.30pm)

BEGINNER LEVEL

Duration : 1 Day 

MODULE 1 - GETTING STARTED

Lesson 1.1 - About Workbooks

Creating a New Workbook

Opening a Workbook

Saving a Workbook

About Excel File Types

Closing a Workbook

Lesson 1.2 - Exploring your Workbook

Using Worksheets 

The Active Cell 

Selecting Cells 

Exploring a Worksheet

Using Zoom

MODULE 2 - THE EXCEL INTERFACE

Lesson 2.1 - The Quick Access Toolbar and File Menu 

The Default QAT Commands

Adding Commands

Removing Commands

Customising the Toolbar

Using the File (Backstage) Menu 

MODULE 3 - EXCEL BASICS

Lesson 3.1 - Working with Excel

Columns, Rows, Cells, and Ranges

Creating Worksheet Labels

Entering and Deleting Data

Lesson 3.2 - Basic Excel Features

AutoFill

AutoSum

AutoComplete

Working with Basic Formula

Lesson 3.3 - Moving your Data

Dragging and Dropping Cells

How to Cut, Copy, and Paste Cells

How to Cut, Copy, and Paste Multiple Cells

Using Paste Special

Inserting and Deleting Cells, Rows, and Columns

Using Undo, Redo, and Repeat

MODULE 4 - EDITING YOUR WORKBOOK

Lesson 4.1 - Modifying Cells and Data

Changing the Size of Rows or Columns

Adjusting Cell Alignment

Rotating Text

Creating Custom Number and Date Formats

Lesson 4.2 - Cell Formatting 

The Format Painter

Cell Merging and AutoFit

Lesson 4.3 - Enhancing a Worksheet’s Appearance

Adding Patterns and Colours

Adding Borders

Working with Styles

Working with Themes

Lesson 4.4 - Working with Charts, Part 1

Creating a Chart

Styling Charts with the Design Tab

Modifying Charts with the Layout Tab

Manipulating a Chart

MODULE 5 - PRINTING AND VIEWING YOUR WORKBOOK

Lesson 5.1 - Using the View Tab

Using Normal View

Using Full Screen View

Using Page Layout View

Page Break Preview

Lesson 5.2 - Printing your Workbook

Print Commands

Print Preview

Using Basic Print Options

Other Print Options

INTERMEDIATE LEVEL 

Duration: 1 Day 

MODULE 1 - WORKING WITH FUNCTIONS AND FORMULAS

Lesson 1.1 - Using Formulas in Excel 

Understanding Relative and Absolute Cell References

Understanding Basic Mathematical Operators 

Lesson 1.2 - Exploring Excel Functions

What are Functions?

Finding the Right Functions

Inserting Functions

Some Useful and Simple Functions

Lesson 1.3 - Using Functions in Excel

Working with Nested Functions

Using the IF Function

Nested IF Functions

Text, date & time functions

MODULE 2 - MANAGING TABLES 

Lesson 2.1 - Working with Tables

What is a Table?

Creating Tables

Modifying Tables

Using the Table Tools – Design Tab

Adding a Total Row 

Lesson 2.2 - Working with Tables and Filters

Sorting Data in a Table

What is an AutoFilter?

Creating a Custom AutoFilter

Using an Advanced Filter

Using an Advanced Filter with Logical Statements

Copying Filtered Records

MODULE 3 - SHOWING DATA AS A GRAPHIC

Lesson 3.1 - Adding Sparklines 

What are Sparklines?

Adding Sparklines

About the Sparkline Tools Tab

Editing Sparkline Data

ADVANCED LEVEL 

Duration: 1 Day 

MODULE 1 - GETTING THE MOST FROM YOUR DATA

Lesson 1.1 - Exploring Scenarios 

What is a Scenario?

Creating a Scenario

Saving Multiple Scenarios

Creating a Scenario Summary Report

Lesson 1.2 - Using Data Analysis Tools

Using a One or Two Input Data Table

Using Goal Seek 

Lesson 1.3 - Using Solver

Enabling Data Analysis Tools

Understanding Solver

Generating Reports and Scenarios with Solver

Changing Solver Values

Managing Solver Constraints

Choosing a Solving Method

Using Solver as a Goal Seek Tool

Lesson 1.4 - Excel and Hyperlinks

What is a Hyperlink?

Inserting Hyperlinks

Editing Hyperlinks

Formatting Hyperlinks

Using Hyperlinks in Excel 

MODULE 2 - PIVOTING DATA

Lesson 2.1 - Getting Started with PivotTables

What is a PivotTable?

Creating a PivotTable

Using the PivotTable Tools Tabs

Adding and Removing Data with the Field List

Changing the Field List Layout

Pivoting Data

Lesson 2.2 - Working with PivotTable Data 

Expanding and Collapsing Data

Filtering Data

Sorting Data

Grouping Data

Refreshing Data

Editing the Data Source 

Lesson 2.3 - Formatting a PivotTable

Modifying Fields and Labels

Modifying Values

Using the Layout Group on the Design Tab

Applying a Style to a PivotTable

Changing PivotTable Style Options

Manually Formatting a PivotTable

Using the PivotTable Options Dialog

Lesson 2.4 - Advanced PivotTable Tasks

Creating a Slicer

Using the Slicer Tools Tab

MODULE 3 - ADVANCED EXCEL TASKS

Lesson 3.1 - Using the VLOOKUP Function

Understanding VLOOKUP and HLOOKUP

Using VLOOKUP to Find Data

How to Find an Exact Match with VLOOKUP

Finding an Approximate Match with VLOOKUP

Using VLOOKUP as an Array Formula

Lesson 3.2 - Linking, Consolidating, and Combining Data

Linking Workbooks

Consolidating Workbooks

Combining Worksheets

Pivoting Consolidated Data

MODULE 4 - WORKING WITH MACROS AND CONTROLS

Lessons 4.1: Creating Macros in Excel

What Is a Macro?

Creating a Macro

Playing a Macro

Assigning A Shortcut Key to Macro

Macros, Buttons And Toolbars

Certificate

Upon successful completion of the course, participants will be awarded a verified digital certificate by Marc & Zed Training Singapore in collaboration with Marc & Zed SPACES Malaysia

Please e-mail admin@marcnzed.com or call +65 9052 3859 / +60124514977 for further details and fees

Many people entering the training world sees the TNA process as a 'waste of time', or the beginning of the world, or a process that need not be re-looked at; while in reality, its is a productive step, re-iterative process that is summing up of much previous work, and plan the future needs. The development of TNA is the anchor document for all forms of business/ employee development.

Training Need Analysis (or TNA) is a final step-process of understanding both the business and employee needs in improving business performance. It is an extremely complicated process id sinew without planning or understanding of the nature of business of the trainees.

While there are many versions of TNA in the market; ranging from 3 to 10 step-process, or even the iterative-process TNA, our course will provide the Malaysia HRDCorp along with samples of real-life examples of good and bad designs.

Our course will also be looking at other TNAs requirements that are specific for industries and/ or countries (examples of 3 to 7 step-process TNAs). We will not only prepare the trainees to to be able to make their own TNAs, but also teach on how to prepare extract information necessary from employees or clients and then-on, planning and preparing TNAs based on the gathered information.

NOTE: This course will include examples of good and bad design TNAs, exercises in building your own industry-based TNAs and a thorough step-by-step matrix approach.

RATIONALITY

• Learn on how to gather business and employees goals

• Establish the key performance indicators (KPI) and standard operating procedures (SOP) 3. Practise Incremental Development towards planning and assessment of TNA

• Outline the process and adaptation needed for the final training programme preparation 5. Determine scope of TNA using key performance areas (organisation/departments) and employee competency profile/job description so that the 3 levels of TNA are identified

LEARNING OUTCOME

• Anchor the ideas of TNA development in earlier work, giving the learners continuity from the past to the present with clear future gains

• Make clear that the TNA manifesto is a set of values, not a prescription for a particular type of process

• Learn other TNA methods that can help you understand and achieve your targets as required in the TTT certifications in achieving company targets.

• Develop a TNA manifesto that will be the guidance for the organisation needs.

WHO SHOULD ATTEND

Anyone who wants to make TNAs for their organisation or who need more information and an opportunity to practice their skills in designing good TNA that meets the standard of Malaysia HRDCorp requirements.

METHODOLOGY

This course is a hands-on and practise-based development of TNAs. We use a number of examples from different methodologies used around world that are based on specific industries development of their TNA, however the mindset, practices and skills learned can be applied to any business/employees and departments.

This course is based on the Train-The-Trainer section of the Training Need Analysis of the Malaysia HRDCorp with additional material from WSQ-Singapore and AITD-Australia as listed in the reference section of this course outline.

The Essentials of HACCP Explained 

“the HACCP food safety management system requires food processors to have a written safety plan or a “HACCP Plan” which begins by conducting a Hazard Analysis that identifies “Critical Control Points” or CCPs — those points, steps or procedures in food manufacturing process at which control can be applied and as a result, a food safety hazard can be prevented, eliminated or reduced to an acceptable level. 

Once CCPs are identified, food processors can then establish critical limits for each CCP, then continually monitor, take corrective actions where necessary, then validate and document that safe procedures are being followed.” 

Source reference: Food & Drugs Administration

What and How We Will Help You

We provide a consultancy services of 5 consultants/advisors/trainers with multi-discipline, multi-experience to provide specialist services to: plan, develop and to achieve compliance of the HACCP internationally recognised certification for the client.

We propose a seamless, fast, strategic planning with exact goals and outcome known as  a ROADMAP.  This ROADMAP has been adapted from Ministry of Health Malaysia’s ‘GUIDELINES FOR HACCP CERTIFICATION’ and REMCO PRODUCT’s ‘WHITE PAPER HACCP Planning for Food Safety’ manuals. Based on ad-hoc requirements, we will add new/additional expertise, to achieve HACCP requirements/compliance. 

The ROADMAP method project will be carried-out and implemented by marc&zed (along with the client's HACCP  team) until completion. Therefore, the client need not hire a HACCP Consultant or any additional manpower for HACCP implementation. Any existing HACCP co-ordinator along with current staff to establish a HACCP team should suffice; and will be trained by us for future development, audits, and updating the HACCP documentations.

The remainder of this document is the ‘who’, ‘what’, ‘why’, ‘how’ and ‘when’ questions that are project fundamentals; that are necessary to be answered for planning, development and compliance for most certification requirements. This document in its entirety is a useful guide from the initial assessment (start of HACCP roadmap), all the way to final compliance approval of HACCP.

HACCP-BASED ON CODEX ALIMENTARIUS/GMP COMPLIANCE PROGRAMME (MS1480)

A. TRAINING

2 Days (14 hours)

Certificate of Completion

Online Instructor-led or client's venue

B. CONSULTANCY TOWARDS CERTIFICATION (Duration of up-to 6 months until certification)

On-site and off-site work- preparation for HACCP audit

Producing HACCP manual for client towards submission for certification

Please e-mail admin@marcnzed.com or call +65 9052 3859 / +60124514977 for further details and fees